Clear answers, before you join.

HeatAnchor is an ongoing heating-care membership from PM Services. It combines annual maintenance, a broader Heating Health Check, priority access and straightforward monthly pricing.

Care is the £9.99 monthly maintenance membership being prepared for launch. Protect is a planned insurer-backed option intended to add help with qualifying repair costs, but it is not currently available and its final benefits and terms may change.

Yes. An annual boiler service is included in HeatAnchor Care.

It is a broader general review alongside your annual boiler service. It may include accessible controls, radiators and valves, visible leaks or corrosion, system pressure and system-water or inhibitor condition where appropriate.

You can still be considered for Care. Repair work and parts are quoted separately. Care proposes one standard-hours diagnostic attendance per membership year under the final terms.

There is no confirmed launch date. PM Services will offer Protect only when an insurer-backed product and the required distribution arrangements are in place.

Accessible radiators may be reviewed as part of the Heating Health Check, but repair or replacement is quoted separately under Care.

No. Care does not include boiler replacement.

Older boilers may be considered for Care where they are safe, serviceable and reasonably supported. There is no automatic 15-year age limit for Care.

The team will explain the available options. HeatAnchor Care does not include boiler replacement.

Care will include emergency phone advice and triage at any time. Visits are arranged separately, subject to engineer availability, and charged separately. Emergency attendance, parts and repairs are not included, and no engineer arrival time is guaranteed. The line is being prepared for launch.

No. Phone advice and triage are separate from your one included standard-hours diagnostic attendance per membership year. An emergency visit is separately arranged and charged.

When the pilot opens, landlords can ask PM Services to review the property and boiler details.

The pilot is planned for Rhondda Cynon Taf. Applications are closed.

Care is planned with an initial 12-month term paid monthly. After that, membership continues monthly unless cancelled under the membership terms.

Cancellation options and notice periods will be explained in the membership terms before enrolment.

HeatAnchor Care is preparing for its pilot in Rhondda Cynon Taf. Applications are closed.